6. Check system for Internet spying software
Check for programs that report back to Internet sites your personal information,
e.g. The web sites you visit, your name, your e-mail address, personal information,
where you are located etc. and remove them

7. Check anti-virus definitions and security software (firewall)
Check that your anti-virus definitions and security software(firewall) are up to date
(These are what protect your computer from viruses and hackers by
enabling your anti-virus program to recognize what virus is attacking your computer
and to stop hackers from accessing your computer)

8. Do anti-virus and security software (firewall)updates
If required update your anti-virus definitions and security program updates

9. Check system for viruses
Run anti virus software to check system for viruses and remove any if found

10. Check for windows updates
Check windows update site to determine if you have the most up to date
windows updates for your windows operating system

11. Do windows updates
If required do windows updates

12. Check for program updates
Check your other software programs to determine if you have the most up to date
programs If required do program updates

13. Run disk defragmenter
Defragment your hard disk drive to improve system performance

14. Recheck system for disk errors
Run diagnostic software to diagnose problems with hard disk drive and repair

15. Recheck system for windows operating system errors
Run windows diagnostic software to check for windows errors and repair

16. Check Network connections
If you have network card in your computer

In shop service connect your computer to our network to test
Onsite if you have a network make sure that your computer is connected to network
and that network connections work

17. Check Printer(s)
On site test printers to ensure that they work after performing service

18. Recommendations

Make recommendations to customer to improve their computing experience

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